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FAQ
PECY UGO
FAQ
How do I find my perfect size?
You can refer to our *PECY UGO Size Guide* on our website to match your measurements with the right fit. If you’re between sizes, we recommend sizing up for comfort.
Do you offer half sizes?
Yes, we offer half sizes in select designs to ensure a better fit. Check the product description for availability.
Are PECY UGO shoes true to size?
Yes, our shoes are designed to fit *true to size*, but fit may vary depending on the style. Please check the product details for specific recommendations.
What makes PECY UGO different from other footwear brands?
PECY UGO stands out for its *premium craftsmanship, timeless yet trendy designs, and exceptional comfort*. We blend luxury aesthetics with everyday wearability, ensuring our footwear elevates your style without compromising on durability.
Where is PECY UGO footwear made?
Our footwear is crafted using high-quality materials and expert craftsmanship, sourced and produced ethically to meet international standards. They are made in Lagos, Nigeria.
What materials are used in PECY UGO shoes?
We use *premium leather, sustainable fabrics, and high-performance soles* to create shoes that are stylish, durable, and comfortable. Our commitment to quality ensures that every pair is designed to last.
Is PECY UGO a sustainable brand?
Yes! We prioritize *sustainability and ethical production* by sourcing eco-friendly materials and ensuring fair labor practices.
How can I place an order?
Simply browse our collection on our website and on Instagram, select your favorite style, choose your size, and proceed to checkout.
Where do you ship?
We offer *worldwide shipping*! Delivery times and rates may vary based on your location.
How long does shipping take?
Shipping times depend on your location and selected shipping method. Estimated delivery times will be shown at checkout.
How do I track my order?
Once your order has shipped, you’ll receive a *tracking link via email* so you can follow your package’s journey.
What is your return policy?
We offer *hassle-free returns* within *7 days* of receiving your order, as long as the shoes are *unworn, in original packaging, and with all tags attached*.
Do you offer half sizes?
Yes, we offer half sizes in select designs to ensure a better fit. Check the product description for availability.
Are PECY UGO shoes true to size?
To start a return or exchange, send us a DM on Instagram, visit our *Returns Portal* on our website or contact hello@pecyugo.com for assistance.
How do I initiate a return or exchange?
To start a return or exchange, send us a DM on Instagram, visit our *Returns Portal* on our website or contact hello@pecyugo.com for assistance.
Can I exchange my shoes for a different size?
Yes! If your shoes don’t fit as expected, you can exchange them for the correct size (subject to availability), as long as the shoes are unworn, in original packaging and with all tags attached.
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How do I take care of my PECY UGO shoes?
*Leather Shoes*: Use a damp cloth to wipe off dirt and apply leather conditioner for longevity.
– *Suede Shoes*: Brush gently with a suede brush and avoid water exposure.
– *Fabric Shoes*: Spot clean with mild soap and water.
Are PECY UGO shoes waterproof?
Some of our styles are water-resistant, but not fully waterproof. Please check product descriptions for details.
Do you offer custom-made shoes?
Yes! We offer fully custom shoes and personalization options!.
Can I request a specific color or material for a design?
While we offer custom orders, we frequently update our collections with new styles, colors, and materials based on customer demand.
How can I contact PECY UGO?
You can reach our customer support team via:
📧 *Email*: hello@pecyugo.com
📱 *Social Media*: @pecyugo__ on Instagram, Twitter & Facebook
What are your customer service hours?
Our support team is available *Monday – Saturday, 9 AM – 7 PM (GMT)*.
Do PECY UGO shoes come with a warranty?
Yes! All PECY UGO shoes come with a *6-month limited warranty* covering *manufacturing defects* such as faulty stitching, sole detachment, or hardware issues.
How do I track my order?
Once your order has shipped, you’ll receive a *tracking link via email* so you can follow your package’s journey.
What is NOT covered under warranty?
- Normal wear and tear
- Damage caused by improper use, accidents, or neglect
- Exposure to extreme conditions (water damage, excessive heat, chemicals)
- Alterations or repairs done by third parties
How do I claim a warranty?
To file a claim:
1. Email *hello@pecyugo.com* with your order number, photos of the defect, and a description of the issue.
2. Our team will review and guide you through the next steps.
3. If approved, we’ll repair or replace your shoes at no extra cost.
Do I need proof of purchase for a warranty claim?
Yes, a valid order confirmation or receipt is required.